Introduction:
Welcome, this thread is not for those who do not enjoy reading. So, I don't want any posts saying: "tl;dr". You have been warned. Anyways, what this guide consists of are my own observations and findings on how to easily recover your RuneScape account. This is also a work in progress as I slowly come to realize what information is missing and continue to complete my observations.
Table of Contents:
1. My Findings
2. Tips & Tricks for Account Information
My Findings
Well, over the past few weeks I have been relentlessly trying to recover an older account of mine. I have succeeded. Now, you can read about how I achieved this and my methods.
At first, all I knew about the account was some previous passwords, although, not the oldest of the passwords. I knew the approximate creation details and some subscription details. That was it. The rest I was guessing on. Now, although I knew virtually nothing about the account, I was still able to recover it. This is my story:
I had just started 'Scaping when, all of sudden, my friend quit. He soon after gave me his RuneScape account. I was living the life. Although, having all that stuff given to me didn't give me the appreciation it normally would; so, I soon wanted more. I wanted to trade it. I found someone who said they would give me an account with 99 Ranging and Cooking for my account. (Note: If it seems to good to be true, it most likely is.) Now, seeing as I had never traded before and I really wanted that account, I traded first. This was my mistake and my downfall. Well, being the new RuneScape'r that I was, I knew nothing about recovering it. So, the months passed and I forgot all about my old account. When, suddenly, one day an OLD, OLD friend of mine asked me what happened to my account. I told him I would try to recover it. I sent in an appeal, with only having some old passwords I used, the approximate creation details and some subscription details. It was denied. I had to re-think my approach to recovering the account. This is how I did it:
At first, I thought JaGex actually read appeals. So, I saved all information for the: "Extra Details" box. I soon figured out that this was not working. So, I continued to submit appeals. Slowly figuring out that JaGex wasn't actually reading my appeal because I would submit one and it would say Subscription Details are wrong, so I would only change those details and it would ruin my Previous Passwords', and what not. So, I had to figure out how they figured out if you actually owned the account. I started to submit false information, just to fill in the blanks. It was accepted! Shortly after it was recovered right back, I mean, I had lost the account for well over a year. They had 10X the information I had... I had no chance, or did I? I continued to try and figure out why they had accepted that appeal. Of course, I wrote down every single piece of information I used. Although, the next time it was not accepted. I used the same information as the last time though. Hmmm, maybe they do read appeals and I just got lucky? Possibly.
I continued trying out different ways to get the account accepted. I tried without completing all the blanks. It was not accepted once. So, I knew my only chance was to figure out why they had accepted it in the first place. I had to think outside of the box. Maybe, the company that worked so hard to disable bots, actually did bot. I had seen posts on the forums where people had outrageous appeals accepted, so it just might be plausible. I kept trying my same appeal that was accepted before... Slowly tweaking it so that all information would be correct. I just couldn't get it!
At first it would say your Contact Details are incorrect and then it would say your Previous Passwords' are incorrect, even though the only information I changed was my Contact Details. So, I decided to leave all the information alone. Just keep submitting it, until it would be accepted. A few tries went by and finally... Accepted! How was this? I had just submitted the same appeal over and over, only changing the "Additional Details:" box... They must use bots.
So, now I was curious as to how these bots worked. So, soon after the account was recovered back, again. Although, this time I had tried to remove the email and I had figured out that my hacker was: "aidanthomson98@hotmail.com". I tried contacting him, although Hotmail told me this was not a valid email. So, I was stumped. I simply used his email as the Contact Details and it was accepted once more. I had pretty much figured out that JaGex wasn't actually reading my appeals... A machine was. As we all know, machines have bugs, lots of them. So, I started to search around the forums. I found this great guide: Removing An Email In 10 Minutes - This has since been outdated, and this method no longer works and as such the thread has been deleted from the forums, I'm sorry for any inconvenience.
Ha! Now I had my email registered. I had also had some recoveries, seeing as every time I recovered the account I set some recoveries. (Using the same recoveries) So, these recoveries were at least 4 days old. I now had the majority of the information. The person who owned my account did not have an email anymore either, this gave me a huge advantage over him. Which has ultimately allowed me to keep this account.
So, what I was trying to say through all of that is that JaGex isn't really reading your appeal. They're using a machine, "bot" to do their hard work for them. So, what I've found through my relentless trying to recover my old account is that these machines work by scanning to see how much information is filled in and whether or not it's somewhat correct. Yes, somewhat, as I do not know if all of that information is 100% perfect. If I had to guess, I would say that the information I have is no where near the accurate information. So, the ultimate method to recovering your account is... Complete all fields, save all information used in a text document, and of course try, try again.
Note: Yes, I know you have all been wanting to say: "No pics no proof". Well, I have something even better. The Tracking ID's of the appeals, listed in order.
------------------------------------------------------------------------------------------------
P50950256 - 431A43B7 = DENIED
P50977844 - 301935DB = DENIED
P50979612 - 5D72B71D = ACCEPTED
P51030511 - 71160D6D = DENIED
P51031527 - 1BA1405B = DENIED
P51040237 - 53405FA0 = DENIED
P51040747 - 6E62C576 = DENIED
P51041182 - 7C3B2245 = DENIED
P51041741 - 27FC7A73 = DENIED
P51042196 - 77DF1A1 = DENIED
P51042649 - 7C2B6222 = ACCEPTED
P51061221 - 635B9C07 = ACCEPTED
P51172027 - 2AA9BBF1 = DENIED
P51172743 - 4A8751B1 = DENIED
P51191589 - 4288C688 = DENIED
P51202935 - 193A6E10 = DENIED
P51211587 - 4AFE661 = DENIED
P51222750 - 1C25E3A0 = DENIED
P51231739 - 1677BF46 = DENIED
P51248492 - 21C0AEDE = DENIED
P51302983 - 62D92E56 = DENIED
P51303276 - 288119A9 = DENIED
P51303837 - 4B9E835B = DENIED
P51304613 - 29CDBA78 = DENIED
P51304996 - 7EBB94BC = DENIED
P51305262 - 788AB31D = DENIED
P51305589 - 348D5258 = DENIED
P51306045 - 7EBCF978 = ACCEPTED
P51306641 - 1FE6F23A = DENIED
P51306868 - 29622A70 = DENIED
P51320185 - 26C11843 = DENIED
P51320639 - 74B7619C = DENIED
P51358583 - 44C0498E = DENIED
P51358835 - CEC1B54 = DENIED
P51359096 - 7DDA0C65 = DENIED
P51359362 - B9F44A4 = DENIED
P51360670 - 1F0D8B09 = DENIED
P51361027 - 38163C88 = DENIED
P51363755 - 1AF4FFD8 = DENIED
P51363980 - 17592F8A = DENIED
P51364330 - 556C255A = DENIED
P51364742 - 235E6AA9 = ACCEPTED
------------------------------------------------------------------------------------------------
Tips & Tricks for Account Information
Well, now that you have lost, or know someone who has lost their account you should have a greater understanding as to how to get it back. You'll need the information, or luck. I suggest you choose "Information" over "Luck" because as you can see, "luck" isn't very reliable.
To keep all of your account's information together and in one place, I suggest using a text document. To create a text document right-click on the desktop, choose "New", and then choose "Text Document". Inside this text document, you will want to list all information and list it all in an orderly fashion to help you complete appeals with ease. Here is an example template, the same one I use for my accounts:
Please note that if you have the actual information, use that over the information provided in this template.
Username:
Password:
==================================================
NOTES:
(Put any information regarding your account here, such as: Goals, Quest Experience, Merchants, etc)
==================================================
TRACKING IDENTIFICATION CODES:
P51385360 - 1CCE14B3 = ACCEPTED, PENDING, DENIED
==================================================
RECOVERY QUESTIONS:
Tip: When setting Recoveries do not use actual information. A great answer to a recovery question should look like: "kgajsdlkjklq325jlk09ts"
Q: Question #1:
A:
Q: Question #2:
A:
Q: Question #3:
A:
Q: Question #4:
A:
Q: Question #5:
A:
==================================================
EMAIL REGISTRATION:
Email: Exam...@hotmail.com
My security code:
My unsubscribe code:
==================================================
OTHER FACTUAL INFORMATION:
Subscription details:
- I first subscribed to member's via Method Here.
- I first subscribed to member's in Month, Year.
- I subscribed for a (Duration here).
- My TeleBilling Pin number is:
Old passwords:
- My first old password was:
- My second oldest password was:
- My third oldest password was:
Contact details:
- My area code is:
- My email that may be used with the account is: Exam...@hotmail.com.
New password:
- The new password I will use for my account is:
Creation details:
- I created the account in Month, Year.
- My internet provider (ISP) was (Comcast/AOL/Qwest are the most common) ISP (for American users).
- Date of move, if none leave blank.
Additional Information: (Insert only those that apply)
Dear JaGex,
I created this account around the time of my birthday which is in Month, Year.
My IP has changed although it is now ___.___.___.___. (TIP: "
http://www.whatsmyip.org/")
City, state/province and country of account creation: _____, _____ and _____; respectively.
Yours truly,
(Account name)
==================================================
P.S. Might I suggest using a static IP from now on. This is not required, but could help you later on. If you would like to know how to set-up a static IP simply read the bottom of my post.
If you would like the actual text document, un-edited, so you do not have to reformat it yourself, you can download it here.
If you do not know all of the information listed above, it is okay. Fill in as much as you possibly can. Each time you complete an appeal, save the information you used. In case it is accepted. Then, you do know the real information. Do not be afraid to submit the same appeal over and over. Know that whatever the reason, you can always do more to contact JaGex. Such ways are as follows:
Telephone, Support Emails, Through the Forums and even in-game.
Support emails:
Although this option is greatly overlooked, it can potentially be the most powerful resource at our disposal to recover a lost or stolen account. I have managed to recover an account via this method, although it took 2 months and 10 days, it worked.
If you would like to see my full email, please message me through the instant messaging service provided by microsoft. (MSN)
P.S. To find out creation details check offences on the account, holiday items and even the email. If you check the offences and find an offence, for example: "Mute: July 19th, 2009." Guess sometime before March, 2009 for the creation of the account. If you have holiday items always go with the oldest item the account has. For the email, simply contact the domain owner of the email; they will most likely tell you the date the account was created... So, if they have a candy cane on the account and their email was created in 2007. You know to range the account's creation between 2007 and 2009. Good luck .
Now, to actually submit the information you will want to look for this bar at the top of the RuneScape's homepage.
You will want to hover your mouse over "Account" as shown in the above picture. Then choose "Account". Or you can simply click here. Once on this page, you will want to scroll down until you see this:
You will want to click the corresponding button. Then submit the appropriate information.
If you cannot find what I mentioned above simply click here for Recovering a Forgotten/Stolen Password, here for Recovering a Locked account or here to Track an Account Recovery.
Remember, before you submit an appeal, you will always want the Recovery Form Completion to read, good.
Good luck on all of your appeals, sorry to hear you've lost your accounts, if you need further assistance please contact me. Whether it be through Skype, MSN, PM or even on this thread itself.
Credits %100 to my brother Jordan
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